gpery Privacy Policy

1. Information We Collect

gpery collects various types of personal and non-personal information to provide, maintain, and improve our services. The information we collect includes but is not limited to the following categories:

1.1 Personal Identification Information

When you register an account on gpery, we collect personal information necessary to verify your identity, comply with regulatory requirements, and provide our services. This information includes:

• Full Name: Your legal name as it appears on government-issued identification documents.
• Date of Birth: To verify that you meet the minimum age requirement of 21 years or older.
• Email Address: For account verification, communications, promotional offers, and customer support.
• Mobile Phone Number: For account security, two-factor authentication (2FA), and important notifications.
• Residential Address: Including street address, city, province, and postal code for identity verification and compliance purposes.
• Government-Issued ID: Such as passport, driver's license, or national ID card for Know Your Customer (KYC) verification.
• Proof of Address: Documents such as utility bills, bank statements, or government correspondence to verify your residential address.

1.2 Financial Information

To facilitate deposits, withdrawals, and financial transactions on gpery, we collect the following financial information:

• Payment Method Details: Including GCash account information, PayMaya details, bank account numbers, and other electronic payment system credentials.
• Transaction History: Records of all deposits, withdrawals, bets placed, winnings, and other financial activities on the platform.
• Billing Information: For processing payments and refunds as necessary.

Please note that gpery does not store full credit card numbers or sensitive payment information on our servers. All payment processing is handled by secure third-party payment processors that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

1.3 Technical and Usage Information

When you access and use gpery, we automatically collect certain technical information to enhance your experience, ensure platform security, and analyze usage patterns:

• IP Address: Your internet protocol address to determine your approximate geographic location and detect fraudulent activity.
• Device Information: Including device type, operating system, browser type and version, device identifiers (UDID, IMEI), and mobile network information.
• Log Data: Server logs containing timestamps, page views, clicks, session duration, and other interactions with the platform.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your preferences, analyze user behavior, and improve platform functionality.
• Geolocation Data: If you grant permission, we may collect precise location data to ensure compliance with jurisdictional restrictions.

1.4 Communications and Customer Support

When you contact gpery customer support or communicate with us via email, live chat, or social media, we collect and retain records of your communications, including the content of your messages, attachments, and any feedback or complaints you provide. This information helps us resolve issues efficiently and improve our services.

2. How We Use Your Information

gpery uses the personal information we collect for the following lawful purposes:

2.1 Account Management and Service Provision

• To create, maintain, and manage your gpery account.
• To authenticate your identity and verify your eligibility to use our services.
• To process deposits, withdrawals, bets, and other financial transactions.
• To provide customer support and respond to your inquiries, requests, and complaints.
• To send you important account notifications, transaction confirmations, and service updates.

2.2 Regulatory Compliance and Legal Obligations

• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations as required by gaming authorities and financial regulators.
• To detect, prevent, and investigate fraud, money laundering, collusion, and other prohibited activities.
• To enforce our Terms & Conditions and other policies.
• To respond to legal requests, court orders, subpoenas, and regulatory inquiries.
• To maintain records as required by applicable laws and regulations.

2.3 Platform Security and Fraud Prevention

• To monitor and analyze account activity for signs of suspicious behavior, unauthorized access, or security breaches.
• To implement security measures such as two-factor authentication, IP blocking, and account verification procedures.
• To protect gpery, our users, and third parties from fraud, abuse, and illegal activities.

2.4 Marketing and Promotional Communications

• To send you promotional offers, bonuses, newsletters, and marketing materials about gpery services, games, and events.
• To personalize your experience and recommend games, promotions, and features based on your preferences and activity.
• To conduct surveys, contests, and sweepstakes (with your consent where required).

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or adjusting your communication preferences in your account settings. Please note that even if you opt out of marketing emails, we will still send you essential account-related communications.

2.5 Analytics and Platform Improvement

• To analyze user behavior, preferences, and trends to improve our platform, games, and services.
• To test new features, optimize user experience, and enhance platform performance.
• To generate aggregated, anonymized data for business intelligence and reporting purposes.

3. How We Share Your Information

gpery does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third parties under the following circumstances:

3.1 Service Providers and Business Partners

We work with third-party service providers who assist us in operating our platform, processing payments, performing data analysis, providing customer support, and delivering other services. These providers include:

• Payment Processors: GCash, PayMaya, banks, and other financial institutions that process deposits and withdrawals.
• Game Providers: Software developers and studios that supply games for the gpery platform.
• Identity Verification Services: Third-party KYC and AML verification providers that help us verify user identities and comply with regulations.
• Cloud Hosting Providers: Companies that host our servers and store data securely.
• Analytics and Marketing Tools: Platforms that help us analyze user behavior and deliver targeted marketing campaigns.

All service providers are contractually obligated to protect your personal information and use it only for the purposes specified by gpery. They are not permitted to use your data for their own purposes.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, and government authorities when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests.
• Investigate, prevent, or take action against suspected fraud, illegal activities, or violations of our Terms & Conditions.
• Protect the rights, property, or safety of gpery, our users, or the public.
• Respond to claims that content or activity on the platform violates the rights of third parties.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving gpery, your personal information may be transferred to the acquiring entity or successor company. We will notify you via email or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

3.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that does not personally identify you with third parties for research, analytics, marketing, or other business purposes. This data cannot be used to identify individual users.

4. Data Security Measures

gpery takes data security seriously and implements a comprehensive set of technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS (Secure Sockets Layer/Transport Layer Security) protocols.
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems.
• Access Controls: Only authorized personnel with a legitimate business need have access to your personal information, and access is logged and monitored.
• Two-Factor Authentication (2FA): We offer 2FA to add an extra layer of security to your account.
• Regular Security Audits: We conduct periodic security assessments, vulnerability testing, and audits to identify and address potential risks.
• Employee Training: All gpery employees and contractors are trained on data privacy and security best practices.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect any unauthorized access to your account.

5. Data Retention

gpery retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain accurate business records. The retention period varies depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your account and for a period after account closure as required by law (typically 5-7 years for compliance with AML and gaming regulations).
• Transaction Records: Retained for at least 5 years as required by financial and gaming regulations.
• Customer Support Communications: Retained for as long as necessary to resolve your inquiry and comply with legal obligations.
• Marketing Data: Retained until you withdraw consent or request deletion, subject to legal retention requirements.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. gpery respects these rights and provides mechanisms for you to exercise them:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view and update your account information by logging into your gpery account. For additional information, please contact our customer support team.

6.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update your account details directly through your account settings or by contacting customer support.

6.3 Right to Deletion

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Please note that we may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

6.4 Right to Object or Restrict Processing

You have the right to object to or request restriction of certain types of data processing, such as marketing communications or automated decision-making. You can manage your communication preferences in your account settings or contact customer support.

6.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. Contact customer support to submit a data portability request.

6.6 Right to Withdraw Consent

If we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected] or use the contact information provided at the end of this Privacy Policy. We will respond to your request within a reasonable timeframe as required by applicable law.

7. Cookies and Tracking Technologies

gpery uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device that help us recognize you when you return to the platform.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly, including account authentication, security, and session management.
• Performance Cookies: Collect information about how you use the platform, such as pages visited and errors encountered, to help us improve performance.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

7.2 Managing Cookies

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality and performance of the gpery platform. For more information on how to manage cookies, refer to your browser's help documentation.

8. Third-Party Links and Services

The gpery platform may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to gpery and does not cover third-party sites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

gpery is intended exclusively for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information from our systems. If you believe that a minor has provided us with personal information, please contact us immediately at [email protected].

10. International Data Transfers

gpery operates primarily in the Philippines, but we may transfer and process your personal information in other countries where our service providers and partners are located. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your information internationally, we implement appropriate safeguards, such as standard contractual clauses, to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

gpery reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated Privacy Policy on our platform with a revised "Last Updated" date. We may also notify you via email or prominent notice on the platform. Your continued use of gpery after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24/7 on the gpery platform

Our dedicated privacy team is here to assist you with any inquiries or concerns you may have about your personal information and privacy rights.

Last Updated: January 15, 2026
Effective Date: January 15, 2026